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楼主 |
发表于 2007-5-11 12:12
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哇哇，Guerlain回信了也！我拷贝过来：
Dear Madam,
I acknowledge receipt of your e-mail dated 05/10/2007 and thank you for your interest in our brand.
Unfortunately, the fragrance Orange Magnifica has been suppressed from the Guerlain range of products last year in April 2006. There isn't anymore stock available in our warehouses.
I regret this unfortunate situation and apologise for it.
I would like to point out information that explains these changes. The history of Guerlain is made of almost 700 olfactive creations but, unfortunately, it is impossible to keep them all. The growing number of new releases in perfumes and cosmetics forces us to continuously renew our offer. Our products always have to be more outstanding, of better quality and with the most diversity possible. Consequently, the low demand of one product forces us to stop its fabrication. I have taken notice that you regretted it.
Regarding the code under the bottle, I inform you that it is a batchcode. Only Guerlain can tell you the expiry date of the product. In this case, the product will be out of date in May 2008. Generally, a perfume can last during approximately 3 years.
Furthermore, I inform you that you can discover the Guerlain world on our web site www.guerlain.com.
I hope to keep your trust and stay at your service.
Isabelle ROUSSEAU
Customer Relationship Department
irousseau@guerlain.fr |
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发表于 2007-5-11 09:34
